Invoice Terms & Conditions

• A 15% re-stocking fee will be applied to all returned goods on stock material (non-defective products)

• All returns must be shipped back in original, unopened packaging in order to receive credit.

• No returns authorized after 30 days from the date of purchase.

• No returns will be accepted or credit issued on used products, unless they are determined to be defective.

• All claims of shortages must be reported to customer service within 48 hours of receipt.

• No returns will be authorized on HAZMAT products, chemicals, or adhesives.

• No returns will be authorized on special order items including special order CNC tools.

• Customers must pay shipping charges on all returns.

Upon receipt and inspection of the product return, Colossal Diamond Tools, LLC will issue a refund on shipping charges if it is determined that there was a shipping error or the product was defective.

• Returns are limited to 10% of the previous 3 months net purchases.

• Invoices paid 15 days late will have 5% finance fee and an additional 5% every 15 days until paid for retail clients and 7 days for wholesale clients.